Welcome to IQA Mart.

These Terms of Service govern your use of our website and your purchase of products from IQA Mart. By accessing our website, browsing our store, placing an order, or using our services, you agree to follow these Terms of Service.

Please read these terms carefully before placing an order.

1. Store Information

This website is operated by IQA Mart. Throughout the website, the terms “we”, “us”, and “our” refer to IQA Mart.

By using our website or placing an order, you agree to these Terms of Service, along with our Return & Refund Policy, Privacy Policy, Shipping Policy, and any other policies published on our website.

2. Eligibility to Use Our Website

By using this website, you confirm that:

• You are at least 18 years old, or using the website under the supervision of a parent or legal guardian.

• The information you provide is accurate, complete, and up to date.

• You will not use our website for any unlawful, fraudulent, or unauthorized purpose.

• You will follow all applicable laws and regulations in the United Arab Emirates.

We reserve the right to refuse service, cancel orders, or restrict access to our website if we suspect fraud, misuse, false information, or violation of these Terms.

3. Products and Product Information

We aim to display product images, descriptions, prices, sizes, colors, features, and specifications as accurately as possible.

However, actual product colors, packaging, design, labels, accessories, and appearance may vary slightly due to screen settings, supplier updates, product batches, lighting, or photography.

Product descriptions are provided for shopping guidance only. For beauty, skincare, wellness, grooming, oral care, hair care, and similar products, results may vary from person to person. Product information should not be considered medical advice.

4. Orders

When you place an order with IQA Mart, you agree to provide correct information, including:

• Full name

• Mobile number

• Complete delivery address

• Emirate / city

• Product quantity and selection

After placing an order, you may receive order confirmation by email, SMS, WhatsApp, phone call, or another available communication method.

Order confirmation does not always mean final acceptance of the order. We may cancel or refuse an order if:

• The product is unavailable or out of stock

• The product price or details were listed incorrectly

• Customer information is incomplete or incorrect

• The customer cannot be contacted for confirmation

• The delivery location is outside our service area

• Fraud, misuse, or suspicious activity is suspected

5. Cash on Delivery Only

IQA Mart currently accepts Cash on Delivery only.

This means customers pay the full order amount in cash when the order is delivered.

By selecting Cash on Delivery, you agree to:

• Keep the full payment amount ready at delivery time

• Provide a correct and reachable mobile number

• Answer calls or messages from our confirmation or delivery team

• Receive the order within the agreed delivery schedule

• Pay the full order amount before receiving the product

We do not currently accept online card payments, bank transfers, or digital wallet payments unless clearly shown at checkout in the future.

6. Order Confirmation for COD Orders

Because we offer Cash on Delivery, some orders may require confirmation before dispatch.

We may contact you by phone, SMS, or WhatsApp to confirm:

• Product ordered

• Quantity

• Delivery address

• Total amount

• Delivery availability

If we cannot reach the customer or the order details are incomplete, we may delay or cancel the order.

7. Pricing

All prices are listed in UAE Dirhams (AED) unless stated otherwise.

We reserve the right to update prices, offers, discounts, and promotions at any time without prior notice.

If a product is listed with an incorrect price due to a technical error, typing error, or system issue, we reserve the right to cancel or correct the order before delivery.

8. Delivery Time

Our standard delivery time is usually 2 to 3 working days within the UAE.

Delivery time may vary depending on:

• Product availability

• Customer location

• Courier schedule

• Public holidays

• Weather conditions

• High-demand periods

• Incorrect or incomplete address details

• Customer availability at delivery time

We will do our best to deliver within the estimated timeframe, but delays may occur due to circumstances outside our control.

9. Delivery Charges

Delivery charges, if applicable, will be shown at checkout or communicated before order confirmation.

If we offer free shipping, this will be clearly mentioned on the website, product page, banner, or checkout page.

IQA Mart reserves the right to update delivery charges or free shipping offers at any time.

10. Failed Delivery or Refused COD Orders

If a customer refuses delivery without a valid reason, provides an incorrect address, does not answer the phone, or fails to receive the order after delivery attempts, IQA Mart may:

• Cancel the order

• Restrict future Cash on Delivery orders

• Request advance confirmation for future orders

• Charge delivery or return handling fees where applicable

Customers are requested to place orders only when they are ready to receive and pay for them.

11. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are handled according to our Return & Refund Policy.

Customers should review the Return & Refund Policy before placing an order.

Some products may not be eligible for return due to hygiene, safety, personal care, or usage reasons unless the product received is defective, damaged, incorrect, or not as described.

Refunds and exchanges are subject to inspection and approval by IQA Mart.

12. COD Refunds

For Cash on Delivery orders, approved refunds may be processed through one of the following methods:

• Bank transfer

• Store credit

• Wallet credit

• Exchange or replacement

• Another method agreed with the customer

Cash refunds at the time of return pickup may not always be available.

Refund processing may take 7 to 14 working days after the returned product is received, inspected, and approved.

13. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, missing, or incorrect product, please contact us within 24 to 48 hours of delivery.

You may be required to provide:

• Order number

• Clear product photos or video

• Packaging photos

• Description of the issue

After reviewing the case, we may offer repair, replacement, exchange, store credit, or refund depending on the product condition and issue.

14. Product Use and Safety

Customers are responsible for using products safely and according to any instructions, labels, manuals, or usage guidelines provided with the product.

For skincare, beauty, wellness, oral care, grooming, hair care, and personal care products, customers should check ingredients and perform a patch test where suitable.

IQA Mart is not responsible for damage, injury, irritation, allergic reaction, or loss caused by:

• Product misuse

• Incorrect installation

• Wrong application

• Ignoring product instructions

• Using a product for a purpose other than intended

• Customer sensitivity or allergy

15. Health, Beauty, and Wellness Disclaimer

Products sold by IQA Mart are not intended to diagnose, treat, cure, or prevent any disease unless clearly approved by the relevant authority.

Any health, beauty, wellness, skincare, hair care, oral care, or personal care information on our website is provided for general product guidance only.

If you have a medical condition, allergy, skin sensitivity, or health concern, please consult a qualified professional before using any related product.

16. Product Availability

Product availability may change without notice.

If a product becomes unavailable after an order is placed, we may contact the customer to offer:

• Replacement product

• Alternative color or variant

• Order cancellation

• Waiting option if restock is expected

Since payment is Cash on Delivery, no online payment refund will be required unless another payment method was used in the future.

17. Offers, Discounts, and Promotions

We may offer discounts, limited-time deals, bundle offers, free shipping, or promotional campaigns.

Promotions may be changed, paused, or cancelled at any time without prior notice.

Offers may be subject to conditions such as:

• Limited stock

• Specific product eligibility

• Expiry date

• Minimum order value

• One-time use

• Non-combination with other offers

If an offer is misused or applied due to a technical error, we reserve the right to correct or cancel the order.

18. Accuracy of Website Information

We try to keep all website information accurate and updated. However, errors may occur, including:

• Product description mistakes

• Pricing errors

• Stock availability issues

• Image differences

• Typing errors

• Technical display issues

We reserve the right to correct errors, update information, cancel orders, or modify content at any time without prior notice.

19. User Conduct

You agree not to use our website for:

• Fraudulent orders

• Fake COD orders

• Harassment or abuse

• Illegal activity

• Uploading harmful code or malware

• Attempting to access restricted systems

• Misusing discounts or promotions

• Violating intellectual property rights

We may block access, cancel orders, or take appropriate action if misuse is detected.

20. Intellectual Property

All website content, including product images, banners, logos, graphics, text, layout, design, and brand elements, belongs to IQA Mart or its respective owners.

You may not copy, reproduce, distribute, modify, or use our content without written permission.

21. Third-Party Services

Our website may use third-party services, including Shopify, delivery partners, apps, marketing tools, analytics tools, and communication services.

We are not responsible for the actions, service interruptions, privacy practices, or content of third-party providers.

Your use of third-party services may be subject to their own terms and policies.

22. Limitation of Liability

To the maximum extent permitted by applicable law, IQA Mart shall not be liable for indirect, incidental, special, or consequential damages arising from:

• Use of our website

• Inability to use our website

• Product misuse

• Delivery delays

• Incorrect customer information

• Courier issues

• Third-party service interruptions

• Technical errors

Where applicable, our total liability shall not exceed the amount paid by the customer for the product related to the claim.

23. Warranty

Some products may include supplier or manufacturer warranty where applicable.

Warranty terms vary depending on product type, brand, and supplier conditions.

Warranty may not cover:

• Physical damage

• Misuse or mishandling

• Water damage unless the product is sold as waterproof

• Normal wear and tear

• Incorrect installation

• Unauthorized repair or modification

• Damage caused after delivery due to customer handling

Warranty claims are subject to inspection and approval.

24. Privacy

Your personal information is handled according to our Privacy Policy.

By using our website or placing an order, you agree that we may collect and use your information for:

• Order processing

• COD confirmation

• Delivery

• Customer support

• Return and refund handling

• Marketing communication where permitted

• Store improvement

25. Changes to These Terms

We may update these Terms of Service at any time.

Any updates will be posted on this page. Continued use of our website after changes are published means you accept the updated Terms.

26. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates.

Any dispute shall be handled through the competent authorities or courts in the UAE, unless otherwise required by applicable law.

27. Contact Information

For questions about these Terms of Service, orders, delivery, returns, or customer support, please contact us:

IQA Mart
Email: support@iqamart.com
Website: www.iqamart.com

28. Effective Date

This Terms of Service policy is effective from the date it is published on our website.