Contact information

At IQA Mart, we are committed to providing clear, reliable, and helpful customer support for all orders, deliveries, returns, refunds, and product-related inquiries.

Please use the contact details below to reach us.

1. Store Contact Details

Store Name: IQA Mart
Website: www.iqamart.com
Email: support@iqamart.com

Customers may contact us for:

  • Order confirmation

  • Cash on Delivery inquiries

  • Delivery updates

  • Product information

  • Return and refund requests

  • Exchange requests

  • Damaged, defective, or incorrect items

  • General customer support

2. Customer Support Hours

Our customer support team aims to respond as quickly as possible.

Support Hours:
Monday to Saturday
9:00 AM to 8:00 PM UAE Time

Support may be limited on Sundays, public holidays, or during high-demand periods.

3. Response Time

We aim to respond to customer inquiries within:

24 to 48 hours

Response times may vary during weekends, public holidays, sales periods, or high order volume.

4. Cash on Delivery Order Confirmation

IQA Mart currently accepts Cash on Delivery only.

After placing an order, customers may be contacted by phone, SMS, WhatsApp, or email to confirm:

  • Product name

  • Quantity

  • Delivery address

  • Mobile number

  • Total order amount

  • Delivery availability

If we are unable to contact the customer or confirm order details, the order may be delayed or cancelled.

5. Delivery Support

Our standard delivery time is usually:

2 to 3 working days within the UAE

For delivery-related support, please contact us with your:

  • Order number

  • Full name

  • Mobile number

  • Delivery emirate / city

  • Complete delivery address

Delivery may be delayed if the address is incomplete, the customer is unreachable, or the courier is unable to complete delivery.

6. Return, Refund, and Exchange Support

For return, refund, or exchange requests, please contact us through our support email.

Please include:

  • Order number

  • Full name

  • Mobile number

  • Product name

  • Reason for return, refund, or exchange

  • Clear photos or video if the product is damaged, defective, incorrect, or missing parts

Return and refund requests are handled according to our Return & Refund Policy.

7. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, missing, or incorrect product, please contact us within:

24 to 48 hours of delivery

Please provide:

  • Order number

  • Product photos or video

  • Packaging photos

  • Description of the issue

After reviewing the case, we may offer a replacement, exchange, store credit, or refund according to our policies.

8. Product Questions

Customers may contact us before placing an order if they need help with:

  • Product features

  • Product size

  • Product usage

  • Product availability

  • Delivery time

  • Cash on Delivery process

For beauty, skincare, wellness, hair care, oral care, grooming, and personal care products, product information is provided for general guidance only and should not be considered medical advice.

9. Customer Responsibilities

To help us serve you better, customers should provide accurate and complete information when contacting us, including correct order details and contact information.

IQA Mart is not responsible for delays caused by incorrect email addresses, wrong phone numbers, incomplete delivery addresses, or unreachable customers.

10. Complaint Handling

If you are not satisfied with your order or service experience, please contact us first so we can review and resolve the issue.

We aim to handle complaints fairly and professionally.

Customers may be asked to provide supporting information such as:

  • Order number

  • Photos or videos

  • Delivery details

  • Communication history

  • Product packaging photos

11. Official Consumer Channels

Customers are encouraged to contact IQA Mart first for any issue related to orders, products, delivery, returns, or refunds.

If a matter cannot be resolved, customers may refer to the relevant UAE consumer protection authority or the Department of Economic Development in their emirate. UAE government guidance states that the Department of Economic Development in each emirate handles consumer rights issues and receives consumer complaints.

12. Changes to Contact Information

IQA Mart may update its contact details, support hours, or communication methods from time to time.

Any updates will be published on this page.

13. Contact Us

For any questions, please contact us:

IQA Mart
Email: support@iqamart.com
Website: www.iqamart.com

14. Effective Date

This Contact Information Policy is effective from the date it is published on our website.